FAQ

Orders

How do I check my order status?
Use the order status link in your confirmation email, or visit the Track Your Order page.

Can I change or cancel my order?
Contact us as soon as possible through the Contact page. If your order has not shipped yet, we will do our best to change or cancel it. Once it has shipped, it can be returned under our Refund Policy.

Shipping

Where do you ship?
We currently ship within the United States. If we cannot deliver to your address, we will contact you and issue a full refund.

How long does delivery take?
Orders are processed within 1–5 business days, and delivery typically takes another 7–10 business days within the United States. You will receive a shipping notification with tracking as soon as your order ships. Details are in our Shipping Policy.

Returns

What is your return policy?
Returns are accepted within 30 days of delivery for unused items in their original packaging. Return shipping is the customer's responsibility, including for large furniture — contact us first and we will help you find the most economical option. See the full Refund Policy.

My item arrived damaged. What should I do?
Contact us within 7 days of delivery with photos of the item and packaging, and we will make it right with a replacement or a refund.

Products

Where can I find dimensions and materials?
Each product page lists available dimensions, materials, and care instructions in the sections below the description.